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Privacy Policy

Last updated: 23 July 2026

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Stack Shift Solutions respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit stackshift.co.nz, contact us, request an audit, enquire about our services or become a client.

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This policy applies to the website and services operated by Stack Shift Solutions.

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1. Information we collect

The personal information we collect depends on how you use our website and services. It may include:

  • Your name

  • Business name

  • Email address

  • Phone number, where you choose to provide it

  • Website address

  • City, region or service area

  • Industry and business information

  • Marketing goals, budget range and current marketing activity

  • Information submitted through forms, emails, meetings or calls

  • Billing and transaction details

  • Project information, business assets and account access supplied during service delivery

  • Feedback and correspondence

  • Technical information such as your IP address, browser type, device type, pages visited, referring website and general location

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Please do not send sensitive personal information unless we specifically request it and explain why it is needed.

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2. How we collect information

We may collect personal information when you:

  • Submit a contact, enquiry or audit form

  • Book a meeting

  • Subscribe to updates

  • Purchase or enquire about a service

  • Communicate with us

  • Complete a client onboarding form

  • Supply project assets or account access

  • Visit or interact with our website

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We may also receive business contact information from referrals, public business listings, social networks, directories or other publicly available sources.

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Technical information may be collected automatically through cookies, analytics tools and similar technology.

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3. How we use personal information

We may use personal information to:

  • Respond to enquiries

  • Prepare audits, recommendations, proposals and quotes

  • Assess whether our services suit a business

  • Provide and manage agreed services

  • Complete client onboarding and project setup

  • Communicate about approvals, meetings, deadlines and deliverables

  • Process invoices and payments

  • Provide support

  • Improve our website, services and internal processes

  • Measure website use and performance

  • Send marketing communications where permitted

  • Protect our website, systems, clients and business

  • Meet legal, tax, accounting and regulatory requirements

  • Manage disputes or enforce agreements

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We aim to collect only the information reasonably required for these purposes.

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4. Website hosting and service providers

Our website is hosted using Wix.com. Information submitted through the website may be processed or stored through Wix systems, databases and applications.

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We may also use third-party providers for:

  • Website hosting

  • Cloud storage

  • Email and calendar services

  • Analytics

  • Customer relationship management

  • Project management

  • Accounting and invoicing

  • Payment processing

  • Video meetings

  • Marketing communications

  • Reporting and service delivery

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Some providers may process or store information outside New Zealand. Where we use overseas providers, we take reasonable steps to work with reputable businesses and manage personal information appropriately.

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5. When information may be shared

Stack Shift Solutions does not sell personal information.

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We may share relevant information with:

  • Contractors and specialist delivery partners working on an agreed service

  • Hosting, cloud and software providers

  • Analytics and reporting providers

  • Accounting and payment providers

  • Professional advisers

  • Government agencies, regulators or law-enforcement bodies where required by law

  • A purchaser or successor if the business is sold or restructured

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Only information reasonably required for the relevant purpose should be shared.

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6. Client accounts and platform access

During a project, clients may give us access to systems such as:

  • Website platforms

  • Google Analytics

  • Google Search Console

  • Google Business Profile

  • Social media accounts

  • Domain or hosting accounts

  • Shared documents

  • Project management tools

  • Reporting platforms

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We use this access only for authorised project work, account management or support.

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Clients are responsible for confirming they have permission to provide any information, content or account access supplied to us. Where available, delegated access or individual user permissions should be used instead of sharing a main password.

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7. Cookies and analytics

Our website may use cookies and similar technology to:

  • Support core website functions

  • Maintain security

  • Retain visitor preferences

  • Understand website traffic

  • Measure page and campaign performance

  • Support relevant marketing activity

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Third-party services connected to the website may also place cookies under their own privacy terms.

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Where required, visitors can manage non-essential cookies through the website’s cookie settings. Browser settings may also be used to restrict cookies, although doing so may affect how parts of the website work.

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8. Marketing communications

We may send service updates, business information or marketing communications where you have requested them or where permitted by law.

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You may unsubscribe using the link included in a marketing email. Stopping marketing messages will not prevent us from sending necessary communications about an active enquiry, project, invoice or client account.

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9. Data security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

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These measures may include:

  • Password controls

  • Multi-factor authentication

  • Restricted account access

  • Secure cloud platforms

  • Software updates

  • Backups

  • Confidentiality obligations

  • Removal of access when a project or working relationship ends

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No online system is completely secure. We cannot guarantee that a security incident will never occur.

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10. How long information is kept

We keep personal information only for as long as it is reasonably required for the purpose it was collected, or where retention is needed for legal, accounting, tax, contractual or dispute-related reasons.

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When information is no longer required, it may be deleted, anonymised or securely archived.

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11. Access, correction and privacy requests

You may ask us to:

  • Confirm whether we hold personal information about you

  • Provide access to that information

  • Correct information that is inaccurate or incomplete

  • Update your communication preferences

  • Withdraw consent where processing relies on consent

  • Review a concern about how your information has been handled

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We may need to verify your identity before responding. Some requests may be limited where the law permits or requires information to be retained or withheld.

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12. Third-party websites

Our website may contain links to external websites, platforms or social networks.

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Stack Shift Solutions does not control the privacy, security or content practices of those services. Their own policies apply when you visit or submit information through them.

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13. Children’s information

Our website and services are intended for businesses and adults. We do not knowingly seek to collect personal information from children.

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14. Changes to this policy

We may update this Privacy Policy when our website, services, providers or legal obligations change.

The latest version will be published on this page with the updated date shown at the top.

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15. Contact

For privacy questions, access requests, correction requests or complaints, contact:

Stack Shift Solutions
hello@stackshift.co.nz

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